If you are not entirely satisfied with your purchase, simply return the unused item within 30 days of delivery for an exchange or refund. See below for exceptions to this policy. Item(s) must be in original packaging, unused, undamaged and in re-saleable condition. Please note all shipping charges are the responsibility of the customer.
Returns will be inspected and may be denied or made subject to restocking fees of 25% to 90% if item(s) are opened, used or damaged. Refunds issued are for the purchase price plus taxes (if charged). Please note, shipping charges are not refundable. Shipping cost will be deducted on return orders where free shipping promotion was selected. Contact email@example.com with specific return questions.
What items can't be returned?
Unfortunately we cannot accept returns on the following items: gas cylinders, N95 masks, Respirators or Face Shields, electronic repair parts or used/demo machines - purchase of these items is FINAL.
What if there is a problem with my order?
Contact us within 10 days of receiving your order for any product defect issues. Email firstname.lastname@example.org
What if my machine is defective?
Contact Canada Welding Supply about a defect within the manufacturer's warranty period. Email email@example.com to begin a Machine Warranty Claim.
Machine defects detected after 10 days of original receipt must be repaired under the manufacturer’s factory warranty policy at an authorized service facility. The customer is responsible for the transport of the machine to and from the service facility.
What if my welding machine needs repair?
Canada Welding Supply will be happy to assist you in finding your local authorized service facility. Please contact us directly.