Cancellations Policy

At Canada Welding Supply, we process and pack orders quickly to meet our shipping commitments. Our goal is to ship eligible in-stock orders within 24 hours or the next business day. Because our automated fulfillment system begins processing orders shortly after checkout, order cancellations, item modifications, and address changes are not guaranteed once an order is placed.

Please review your cart, item quantities, and shipping details carefully before completing checkout.

How to Request a Cancellation or Change

If you need to request a modification or cancel your order, please contact our support team immediately:

• Email: support@canadaweldingsupply.ca

• Toll-Free Phone: 1-888-817-3344 (Monday - Friday, 8:30 AM - 5:00 PM EST)

Please include your Order Number and write "URGENT: Cancel/Change" in the email subject line to help our team flag your request before fulfillment begins.

• The Request Guideline: For the best chance of review, cancellation or change requests should be submitted as soon as possible and, where practical, no later than 2:00 PM Eastern Time on the same business day the order is placed. This is a request guideline only and does not guarantee that an order can be changed or canceled.

• If your order has not entered processing: We will make every effort to accommodate your cancellation or modification request. If your order is successfully canceled before processing begins, any Order Protection fees paid at checkout will be fully refunded.

• If your order has already entered processing or packing: The order cannot be changed or stopped. It will ship as ordered, and you may return the eligible items once they arrive under our standard return terms.

Order Exceptions (Non-Cancellable and Final Sale)

Certain items enter fulfillment and production pipelines immediately and are strictly exempt from cancellations or changes:

• Cut-to-Order Products: Any items sold by the foot or cut from bulk rolls (including welding cable, wire, hose, and custom-length leads) are cut immediately upon order commitment. These items are strictly Final Sale and cannot be canceled, changed, or returned once checkout is complete. If there was an issue with your order or CWS caused an error, please contact us right away for assistance.

• Special/Custom Orders / Drop Ships / Backorders: Products specifically sourced, backordered, or custom-ordered from a manufacturer cannot be canceled once the purchase order is issued to the vendor.

• Expedited Shipping Orders: Orders placed with Express or Overnight shipping options bypass standard holding queues to ensure rapid dispatch. Because of this speed, expedited orders cannot be modified or canceled after placement.

What Happens If Your Order Has Already Shipped?

If we are unable to stop your shipment in time, the order will be delivered to your address. You are welcome to initiate a return under our 30-Day Return Policy once the package is received, subject to the following standard terms:

• Return Shipping: The customer is responsible for safe return shipping and transit insurance back to our Mississauga warehouse.

• Refused Deliveries: Please do not refuse delivery of your package to bypass return shipping. Refused deliveries are subject to the deduction of both outbound and return shipping fees from your final refund.

• Original Shipping Charges: Original shipping fees are non-refundable. If your order originally qualified for a Free Shipping promotion, the actual outbound shipping cost incurred by Canada Welding Supply will be deducted from your final refund.

• Heavy, Freight, & Drop-Ship Items: Returns involving heavy, oversized, palletized, LTL freight, long-distance, or supplier-direct (drop-ship) items are subject to deductions for actual freight, carrier handling, repackaging, restocking, and any supplier pass-through costs incurred by CWS.

• Restocking Fees: Returned items must be unopened, unused, and in original packaging. Items that have been opened or show package alterations may be subject to restocking fees or refusal.

Shipping Address Accuracy

Customers are solely responsible for entering complete and correct shipping details at checkout.

• Carrier Intercepts: If we are able to request a carrier redirection or address correction after dispatch, any intercept fees charged by the courier will be billed to the customer.

• Returned-to-Sender (Incorrect Address): If a package is returned to CWS due to an incorrect or incomplete address, the order will be treated as a return. Outbound shipping costs will be deducted from your refund, and reshipping fees will apply if you request the package to be sent out again.